Metropol Spa Hotel

Frequently Asked Questions

How does the webshop work?

Browse our selection of gift cards, massages and wellness treatments, add your preferred products to the cart and complete your purchase securely online.

After payment, you will receive your order confirmation and gift card directly by e-mail.

How will I receive my gift card?

Gift cards are delivered digitally by e-mail immediately after a successful payment.

You can:

Which payment methods are accepted?

Payments are processed securely through our payment partners.

Available payment methods may include:

Available options may vary depending on your location.

How do I use my gift card or treatment voucher?

To redeem your gift card or voucher, please contact us in advance to make a reservation.

Please present your digital or printed voucher upon arrival.

Do treatments require advance booking?

Yes. All massages, treatments and wellness services require advance reservation and are subject to availability.

We recommend booking your preferred time early.

Can I cancel or change my reservation?

Reservations can be cancelled or modified at least 24 hours before the appointment.

Late cancellations or no-shows are non-refundable.

How long are gift cards valid?

Gift cards are valid for the period stated on the gift card unless otherwise specified.

Is shopping in the webshop secure?

Yes. The webshop uses secure encrypted payment connections to protect your personal and payment information.

I did not receive my gift card. What should I do?

Please check your spam or junk mail folder first.

If you still cannot find your order confirmation or gift card, contact us at:
booking@metropol.ee