Metropol Spa Hotel

How does the webshop work?

Browse our selection of gift cards, massages and wellness services, add your preferred products to the shopping cart and complete your purchase securely online.

After successful payment, you will receive your order confirmation and gift card directly by e-mail.

Which payment methods are accepted?

Payments are processed securely through our payment partners.

Available payment methods may include:

Available payment methods may vary depending on your location.

Is shopping in the webshop secure?

Yes. The webshop uses secure encrypted payment connections to protect your personal and payment information.

How will I receive my gift card?

Gift cards are delivered digitally by e-mail immediately after a successful payment.

You can:

How long are gift cards valid?

Gift cards are valid for the period stated on the gift card unless otherwise specified.

Can a gift card be used in parts?

Yes. If the purchase amount is lower than the value of the gift card, only the amount of the purchase will be deducted from the gift card. A new gift card will automatically be issued for the remaining balance. The new gift card will remain valid until the expiry date of the original gift card.

Can I give my gift card to someone else?

Yes. Gift cards are not personal and may be used by the holder unless otherwise stated on the gift card.

Can a gift card be exchanged for cash?

No. Gift cards cannot be exchanged for cash or refunded, except where required by law.

How do I use a gift card or treatment voucher?

To redeem a gift card or voucher, please make a reservation in advance.

Upon arrival, present your digital or printed gift card.

Do I need to print my gift card?

No. A digital gift card displayed on your mobile phone is sufficient.

Do treatments require advance booking?

Yes. All massages, treatments and wellness services require advance booking and are subject to availability.

We recommend booking your preferred time well in advance.

When should I arrive for my treatment?

Please arrive at least 10 minutes before your scheduled appointment to allow time for check-in and preparation.

Can I cancel or modify my reservation?

Reservations can be cancelled or modified at least 24 hours before the scheduled appointment.

Late cancellations and no-shows are non-refundable.

I have not received my gift card by e-mail. What should I do?

Please first check your spam or junk mail folder.

If you still cannot find your order confirmation or gift card, please contact us at:

booking@metropol.ee