Metropol Spa Hotel

Effective Date: 27.05.2026
Company: Haveli Invest OÜ
Brand: Metropol Spa Hotel
Address: Roseni tn 9, 10111 Tallinn, Estonia
Registry Code: 10545025
VAT Number: EE100537020
Phone: +372 667 4600
E-mail: booking@metropol.ee
Website: www.metropolspahotel.ee
Webshop: shop.metropolspahotel.ee

 

1. General Provisions

1.1 These Terms and Conditions apply to all purchases made through the Metropol Spa Hotel webshop.

1.2 By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.

1.3 Haveli Invest OÜ reserves the right to modify these Terms and Conditions at any time. Changes will apply to purchases made after publication on the webshop.

 

2. Products and Services

2.1 The webshop offers:

2.2 All product descriptions, prices and availability are subject to change without prior notice.

2.3 Images used in the webshop are illustrative.

 

3. Prices and Payments

3.1 All prices are displayed in euros (€) and include VAT unless otherwise stated.

3.2 Payments are processed through secure payment service providers available in the webshop.

3.3 The order is considered confirmed once payment has been successfully received.

 

4. Gift Cards

4.1 Gift cards are valid for the period stated on the gift card.

4.2 Gift cards cannot be exchanged for cash.

4.3 Lost, stolen or expired gift cards will not be replaced or refunded.

4.4 If the value of the selected service exceeds the gift card balance, the customer shall pay the remaining amount.

4.5 If the purchase amount is lower than the gift card value, the unused balance may be used during the validity period unless otherwise stated.

4.6. When using a gift card, the customer must provide the gift card number or present the digital gift card when making a reservation or using the service.

 

5. Bookings and Reservations

5.1 Wellness treatments and services require advance booking.

5.2. The use of services and accommodation is subject to availability and the hotel’s ability to provide the requested service at the desired time.

5.3 Customers are encouraged to arrive at least 10 minutes before the scheduled appointment.

5.4 Late arrival may shorten the treatment duration without refund.

 

6. Cancellation Policy

6.1 Cancellations or changes must be made at least 24 hours before the booked appointment unless otherwise stated.

6.2. If a reserved service is cancelled less than 24 hours before the agreed time, or if the client fails to arrive for the reservation, the hotel reserves the right to consider the service as provided or any gift card used for the reservation as redeemed.

6.3. Haveli Invest OÜ reserves the right to modify or cancel reservations due to unforeseen circumstances, including illness of the service provider, technical failures, or other reasons beyond the hotel’s control. In such cases, the customer will be offered an alternative appointment where possible, or a full refund of the amount paid.

6.4. Late arrival does not entitle the customer to a reduction in the service price or compensation for any unused portion of the reserved service time.

 

7. Right of Withdrawal and Refunds

7.1. The customer has the right to withdraw from the purchase of an unused gift card, service or accommodation within 14 days of purchase without providing a reason, unless the purchase concerns accommodation or a service booked for a specific date or time, or the service has already been used.

7.2. To exercise the right of withdrawal, the customer must notify Haveli Invest OÜ / Metropol Spa Hotel by e-mail at booking@metropol.ee within 14 days of the purchase.

7.3. Where the customer is entitled to a refund under applicable law and these Terms and Conditions, the refund will be made using the same payment method used for the original transaction within 14 days of receiving the withdrawal notice, unless otherwise agreed.

7.4. In accordance with applicable consumer protection legislation, the statutory 14-day right of withdrawal generally does not apply to accommodation, wellness services, treatments or other leisure services booked for a specific date or time.

7.5. Cancellation of a reservation must be made at least 24 hours before the scheduled service or accommodation start time.

7.6. If the customer fails to arrive for the reservation or cancels less than 24 hours before the scheduled start time, the service, accommodation or gift card used for the reservation shall be considered used. Any prepaid amounts will not be refunded. Where no prepayment has been made, Haveli Invest OÜ reserves the right to invoice the customer for the full amount of the reserved service or accommodation.

7.7. Used gift cards are non-refundable.

7.8. Refund requests for unused services, accommodation and unused gift cards will be reviewed in accordance with applicable legislation and these Terms and Conditions.

7.9. Exercising the right of withdrawal does not extend the validity period of a gift card.

7.10. For questions regarding withdrawals, cancellations or refunds, customers may contact booking@metropol.ee.

 

8. Liability

8.1 Haveli Invest OÜ is not liable for damages caused by circumstances beyond its reasonable control.

8.2 Customers are responsible for providing accurate booking and contact information.

8.3. Before the service is provided, the customer is required to inform the hotel or therapist of any known medical conditions, allergies, or other circumstances that may affect the safe provision of the service. If the customer fails to provide such information, the hotel shall not be liable for any allergic reactions or other health-related side effects that may occur following the service.

8.4. The hotel reserves the right to refuse to provide the service or to modify the service if the customer’s health condition may endanger their own health, the health of the service provider, or the safe provision of the service.

8.5. The customer is required to follow the therapist’s instructions before, during, and after the service. The hotel shall not be liable for any damage or adverse effects resulting from the customer’s failure to follow such instructions.

8.6. When providing services to a customer under the age of 16, the hotel may require the consent or presence of a parent or legal guardian, depending on the nature of the service.

8.7. The hotel reserves the right to refuse service to any customer who is under the influence of alcohol or drugs, or whose behavior endangers employees, other customers, or the safe provision of the service.

 

9. Privacy and Data Protection

9.1 Customer personal data is processed in accordance with the Metropol Spa Hotel Privacy Policy.

9.2 Personal data is used for:

9.3 Payment details are processed through secure third-party payment providers.

 

10. Applicable Law and Disputes

10.1 These Terms and Conditions shall be governed by the laws of the Republic of Estonia.

10.2 Any disputes shall primarily be resolved through negotiations.

10.3 If an agreement cannot be reached, the customer may contact the Consumer Disputes Committee or Harju County Court.

 

11. Contact Information

Haveli Invest OÜ / Metropol Spa Hotel
Roseni tn 9, 10111 Tallinn, Estonia
booking@metropol.ee
+372 667 4600
www.metropolspahotel.ee